Privacy policy
Last updated 27 October 2026
This policy explains how Freedom Folk (ABN 60 815 541 224) (“we”, “us”), based in New South Wales, Australia, handles personal information collected through this website and in the course of our work. We aim to handle it in line with the Australian Privacy Principles.
What we collect
- When you send an enquiry: your name, email address, business type, business website (if you provide it), the area you are interested in and your message.
- When you email us, speak with us or work with us: the information you choose to share, along with the business details needed to scope and deliver the work.
- When you visit the website: our hosting provider automatically records standard technical information, such as your IP address, browser type and the pages requested, to keep the site running and secure.
Cookies and tracking
We do not currently use analytics, advertising or tracking cookies on this website, and we do not track you across other websites. If that changes, we will update this policy before it does.
How we use it
- To respond to your enquiry and talk with you about working together.
- To provide, manage and invoice any services you engage us for.
- To operate, secure and improve the website.
- To meet our legal obligations.
We do not sell personal information. We will only send you marketing emails if you have asked to receive them, and you can unsubscribe at any time.
Who we share it with
We share personal information only with service providers that help us run the business, such as our website host and our email providers, and only so they can provide those services to us. We may also disclose information where the law requires it.
Some of these providers store or process information outside Australia, including in the United States. We choose reputable providers and take reasonable steps to ensure they protect your information.
Keeping it safe
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep it only for as long as we need it for the purposes above or as the law requires, then delete or de-identify it.
Accessing or correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it, by emailing hello@freedomfolk.ai. We will respond within 30 days.
Questions and complaints
If you have a question or concern about how we have handled your personal information, please email hello@freedomfolk.ai. We will look into it and respond within 30 days.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.